Terms & Conditions
Direct Debit Terms & Conditions
Payments for our service plans are collected by Direct Debit via GoCardless.
By signing up, you authorise us to collect payments from your bank account in line with your chosen plan. Your payment amount and frequency will be confirmed when you join.
You will receive advance notice before the first payment is taken and before any changes are made, in accordance with the Direct Debit Guarantee.
All payments are covered by the Direct Debit Guarantee. If an error is made, you are entitled to a full and immediate refund from your bank.
If a payment fails, we may attempt to collect it again or contact you to arrange payment. Services may be paused until payments are brought up to date.
You can cancel your Direct Debit at any time through your bank or by contacting us. Cancelling your Direct Debit does not automatically cancel your service plan, which is subject to its own terms.
Refunds are handled in line with our service agreement. Please contact us if you have any questions regarding payments.
This is a service agreement and not an insurance product.
For any queries, please contact us using the details provided on this website.
Summary of Central Cover Care Plan Terms & Conditions - Full downloadable version below
Our Cover Care Plans provide ongoing maintenance and repair support for your home’s heating, plumbing and appliances, depending on the level of cover you choose.
All plans include an annual boiler service and access to our engineers for breakdowns covered within your plan.
This is a service and maintenance agreement and not an insurance product.
Your cover applies to the systems and appliances listed in your plan, which may include your boiler, heating system, pipework, water systems, kitchen appliances, electrics and other optional add-ons.
Full details of what is included and excluded are provided in your policy schedule and full terms and conditions.
If a covered breakdown occurs, you must contact us directly. We will attempt to resolve the issue and, where necessary, arrange for an engineer to attend.
No charge is made for labour or parts for covered repairs, unless the issue falls outside of your plan.
This is not an emergency service. We operate during normal working hours (Monday to Friday) and do not provide evening, weekend or bank holiday call-outs. Same-day visits are available when booked before 10am.
An initial visit is required to activate your plan. During this visit, we will inspect your system and may apply exclusions or make recommendations based on its condition.
Your plan is a minimum 12-month agreement. Payments are made monthly or annually and are collected by Direct Debit via GoCardless.
If payments are cancelled during the contract period, the remaining balance for the 12 months may become due.
You can cancel your plan at any time by contacting us. Charges may apply depending on when you cancel and whether any work has been carried out.
If your boiler or appliance cannot be repaired, we may offer a replacement or a contribution towards replacement, depending on its age and the terms of your plan.
Your plan does not cover issues caused by system design, wear and tear outside of the covered components, sludge or scale (unless remedial work has been carried out), or external factors such as damage, poor installation, or supply failures.
There are also exclusions for certain appliances, systems, and parts. Please refer to the full terms for complete details.
We may use approved subcontractors to carry out work and are not liable for delays outside of our control or for consequential losses.
Your plan will automatically renew each year unless cancelled. The plan will auto-renew every year.
We will contact you by email or phone regarding price increases.
Full downloadable T&Cs available here - Download here